Your Rights To Return A Product

Refunds, credit or replacements are offered if you have changed your mind about the product,or  make an incorrect choice. The Product can be returned in it’s original packaging within 5 days, costs payable by you.

Dead On Arrival Products - "DOA"

A Heim-Design Product is considered DOA if it shows symptoms of a defect when first taken from its packaging.

A Heim-Design Customer Service member will provisionally determine whether the Product is DOA. Where a Product is provisionally determined as DOA we will arrange to replace the Product.

Refunds will only be offered where a replacement Product can not be provided.

When a Replacement Product is arranged:

• A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned DOA Product.
• The delivery time for the replacement Product will be the same as stated for the original DOA Product.

When a Refund is arranged:

• Refunds include all shipping and associated costs for the DOA Product.
• No refund will be given to you until Heim-Design has received the DOA Product from you.
• Refunds will be a credit to "Your Account" with Heim-Design. Where a credit is organised for "Your Account" you have the option of cashing-out "Your Account" at any time.

Delivery Of Your Products

Delivery time takes up to 10 working days from the date your payment is received.

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We will deliver your Products to the address indicated on your Order Confirmation. If no one is available to take delivery of your Products, our carrier (Australia Post eParcel) will leave a card so you can pick-up your Product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery.

We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.

Title and risk of loss to all Products will pass to you on delivery.